Data Protection

How do we use your data on Fillow?

At Fillow, we care a lot about our customers, your security and

privacy are our top priorities.

On this page we inform you in a clear and transparent way of

how we treat the received data:

Who is responsible for the processing of your personal data?

The company FW Skate Shop, SL that has its registered office in Plaza de Colon, 2, 3º7 28220 Majadahonda (Madrid) Spain.

Who will watch over your data in Fillow?

The Data Protection Officer of FW Skate Shop, SL, popularly known as DPO, will be the person who guarantees compliance with the data protection regulations within Fillow. The DPO will have a team to support it and serve the Fillow customers.

You can contact the Fillow’s DPO and its privacy team at the following email: clientes@fillow.net, or at the postal address: Avda. Andalucia km 10,500 28021 Madrid. Spain.

For what do we use your personal data?

In Fillow we need your data fundamentally for two reasons:

1. In the case of a purchase, they are necessary to process the orders, track the shipment, and if you are a registered customer, to accumulate points that will make it possible for you to benefit at the time of the corresponding discounts.

2. Newsletter: if you are a subscriber to the newsletter, we need the information to be able to send you news, discounts and keep up to date with everything that happens in Fillow.

In both cases, you have previously had to accept the privacy policy, being aware of the treatment we give to the data.

Fillow will treat your data with the maximum confidentiality and respecting the purpose for which they were sent to us.

How long will Fillow keep your data?

Your personal data is stored in an automated file indefinitely, to keep your order history in case you are a customer, to be able to offer discounts for accumulation of points.

In the case of subscribing to the newsletter, we keep it until you tell us otherwise, you can request to be unsuscribed at any time. In the newsletter itself, you have the option to unsubscribe, you can do it also by writing to clientes@fillow.net

To whom do we communicate your data?

We do not provide your personal data to third parties, unless it is necessary to complete the service you have contracted. For example, your data is used by transport couriers so they can make the delivery of your order and inform you of the tracking of the shipment, but they are not authorized, at any case, to use your data for purposes other than the one indicated.

What are your rights when you provide us with your information?

You have the right at any time of access, correction, opposition, cancellation, as well as to refuse the automated processing of the data collected by Fillow.

You can exercise the rights granted by the General Data Protection Regulation (GDPR), by writing to clientes@fillow.net, or by postal mail to FW Skate Shop SL Avda. Andalucia km 10,500 (PI Neisa Sur) Edif 7 Ofi 15 28021 Madrid. Spain

You also have the right to file a claim with the relevant control authority (Spanish Data Protection Agency), if you feel that we are not fulfilling any of your rights.

If you have any questions about the Personal Data Protection Policy, please contact us by email to clientes@fillow.net , we will be glad to help.