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Privacy Policy

At  Fillow, your security and privacy are our top priorities. In this section you can read information about the regulations we follow to ensure the utmost care is taken to protect your information.


Privacy Policy 

According to the Organic Lay 15/199, December 13th, of Personal Data Protection, and the current EU General Data Protection Regulation (GDPR) 2016/679, Fillow includes all the personal information provided by clients or users of the page in an automated file of personal data, created and managed by Fillow

This data is used to allow placing an order correctly and, in case that the client has authorized it, to send commercial information about products or offers that might be of his interest.

At any time clients can contact our data protection responsible to invoke their right to access, change, cancel or oppose the provided information, by contacting us via email to clientes@fillow.net or by written letter to the following address: Fillow Sports – Avda. Andalucía Km 10,5 / P.E. Neisa Sur, Edifício 7 Oficina 15 / 28021 Madrid (Spain)

At Fillow we commit to provide all means available to us in order to guarantee the confidentiality of the received information and to using it solely for the indicated purposes.

Clients are responsible for the veracity and updates of the provided information; therefore Fillow assumes the information is always correct and updated.

Fillow user are protected under the currently effective “Privacy Policy”

The information given by customers will be carefully saved for an indefinite period of time, unless the client requests otherwise, to keep a record of orders and to apply discounts thanks to the fidelity programs offered by Fillow.

Clients have at any time the right over the personal data that they have provided, and may request its modification or elimination. Customers also have the right  to file a claim with the Supervisory Authorities if they feel that any of our previous commitments has been unfulfilled.

You can see, on the following link, more detailed info about how do we Fillow treat our customer’s personal data. See page: Detailed Data Protection


Cookies

Fillow uses “cookies” for the sole purpose of providing a more personalized service and to help the navigation through its pages easier and more adjusted to the client’s preferences.

A “cookie” is a small text file that web pages servers store on the user’s hard drive. “Cookies” cannot themselves identify a person, since they don’t contain any personal information and cannot be executed as a code nor contain any kind of virus.

Some of the uses for “cookies” are: store the client’s preferences, save the shopping cart, recognize the client when he enters the page, etc.

Some “cookies” are essential to our page’s shopping process and without them it cannot be finished successfully.

Some “cookies” are eliminated by closing the browser (session cookies) and others are kept on the hard drive for a specific time period, after which they are eliminated (permanent cookies)

Most browsers automatically accept “cookies” but it’s also possible to customize it so it doesn’t. In this case, the user can navigate through the web, but will not be able to finish the purchase unless he accepts the “session cookies”.

If you don’t wish to accept any type of “cookies”, you can customize your browser for that purpose. Please check your browser’s instructions manual to completely block all “cookies”.

We use web-analytics such as Google Analytics, Hotjar... to improve user experience. These tools work thanks to the use of cookies. This helps us to study the movements of the mouse, see which areas cause more doubts on the web, know which are the most liked sections and those that least attract attention, by counting the clicks they receive, etc.  The purpose of digital analytics is to find areas that could be improved to get an optimal web for the user, without any problem and where information of interest is shown.